## Incident of Fly Found in Khichdi Ordered Online
A young man from Bhopal recently faced a disturbing situation when he discovered a dead fly in his Khichdi, which he had ordered from Vrindavan Dhaba through the Swiggy app. Following the incident, the District Consumer Commission held the restaurant accountable and mandated a compensation of ₹15,130. The Commission asserted that the presence of a fly in the food exemplified the restaurant’s negligence, while Swiggy bore no responsibility for the incident.
### Key Highlights
– A complaint was filed regarding a fly found in the food.
– The Commission ruled in favor of the complainant, deeming the hotel at fault and ordering compensation.
– The hotel has two months to pay the compensation; otherwise, further action will be taken.
### Details of the Complaint
A resident of Gautam Nagar, Bhopal, named Abhishek Dixit ordered Khichdi along with a lassi from Vrindavan Dhaba via Swiggy. Upon delivery, he was shocked to find a fly in the Khichdi. After reaching out to both the restaurant and Swiggy, he received no acknowledgment of the issue.
### Legal Action Taken
Dissatisfied with the response, Dixit escalated the matter to the District Consumer Commission. After a year of deliberation, the Commission, led by Chairman Yogesh Dutt Shukla and Member Dr. Pratibha Pandey, ruled in favor of Dixit and ordered the hotel to pay compensation.
### Order Details
– **Date of Incident:** March 25, 2024
– **Time of Order:** 10:35 PM
– **Total Bill Amount:** ₹170 (after applying a discount, he paid ₹130)
– **Fly Discovery:** The fly was visible in the transparent packaging before the parcel was opened.
### Commission’s Findings
The Commission concluded that the presence of a fly in the food was a result of the restaurant’s negligence. It clarified that Swiggy’s role was limited to food delivery, thus exempting them from liability. Consequently, the Commission mandated that Vrindavan Dhaba must refund the order amount of ₹130 within two months. Additionally, they were ordered to provide ₹10,000 as mental compensation and ₹5,000 for legal expenses incurred by the complainant.
