Kore.ai, a supplier of enterprise conversational and generative synthetic intelligence, has introduced a partnership settlement with Microsoft, increasing its integration with Microsoft’s cloud and AI ecosystem.
The partnership brings collectively Kore.ai’s superior agent platform and purpose-built enterprise options with Microsoft’s hyperscale infrastructure and AI providers, enabling enterprises to undertake AI at velocity and scale.
The partnership will assist enterprises deploy Kore.ai’s Agent platform and pre-built enterprise options inside their Microsoft environments, with AI agent entry to workers.
The collaboration delivers a number of integrations:
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AI For Work + Microsoft 365 Copilot Chat: With Microsoft 365 Copilot Chat because the front-end interface, Kore.ai’s AI for Work powers the backend with enterprise search, contextual understanding and domain-specific brokers (for HR, IT, recruiting) and customized citizen agent capabilities. This mix personalises the worker expertise and allows enterprise search inside the Microsoft 365 Copilot and Groups interface.
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Agent Interoperability: Brokers constructed on the Kore.ai Agent platform can interoperate with brokers constructed on Microsoft Copilot Studio, permitting them to be accessed by way of Copilot Chat or Microsoft Groups.
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Azure AI Foundry & No-Code/Professional-Code Growth: Kore.ai’s Agent platform is built-in with Azure AI Foundry and infrastructure providers. This helps allow enterprises to construct, deploy and customise Kore.ai brokers in a no-code/pro-code setting, accelerating the event and rollout of agentic options.
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AI For Service + Microsoft Dynamics 365: Kore.ai’s AI for Service integrates with Dynamics 365 CRM, Contact Centre and customer support instruments to assist drive digital and voice automation to drive increased containment. The answer may be hosted on Microsoft Azure, permitting it to satisfy enterprise-grade necessities for scale, privateness, compliance and governance.
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AI For Course of + Microsoft Energy Automate: Kore.ai extends Energy Automate with its agentic capabilities, permitting enterprises to maneuver past process automation into clever processes.
“By integrating deeply with Microsoft applied sciences, we’re empowering prospects to unify AI-driven collaboration, automation and repair supply into one clever enterprise layer, delivered securely and at scale,” Raj Koneru, chief govt officer of Kore.ai, mentioned.
“This collaboration will empower companies to streamline their operations, improve productiveness and drive innovation throughout key sectors,” mentioned Puneet Chandok, president of Microsoft India and South Asia.
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